7. Error List
7.1. LED light status (left is power light, right is internet light)
Power light-LEFT
Green/On
Working OK
Power light-LEFT
Red/On
Power is lower than 20%
Power light-LEFT
Yellow/On
Battery under charging
Internet light
Red/On
Module error
Internet light
Yellow/On
No Sim Card
Internet light
Yellow/Flashing
Internet not connected
Internet light
Green/Flashing
Internet connected with SIM
7.2. Error Message List
Not active!!!
Device not activated
Activate the device before selling it
Please modify it after the Z Daily report is generated without sales!
When modifying the department, there is already a sales record on the day
Wait for the Z daily report to be printed and then modify it again.
Paper Out. Please replace with new one!
Paper out
Put in new paper roll
Not Enough Power!
Power capacity is not enough
Put in charger to charge battery
Printer Overheat! Please control!
The printing time is too long and the print head is overheated.
Wait for the print head to cool down before use
Printer has undefined error!
An unknown error occurred while printing
Restart the device, if the problem persists, please contact local service personnel.
The remote audit failed!
Internet connection problem
Please recover the internet connection, if problem still not solved, please contact local supplier for further assistance!
Prompt Message
Cause or Reason
Solution or Action
This device is locked.
RTC battery dead
Please contact your local service personnel.
The database cannot be opened!!!
database cannot be opened
Please contact your local service personnel.
Database verification exception
Database validation error
Please contact your local service personnel.
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